FAQ

HOW IS LEE KLABIN sustainable & ETHICAL?

Our products are 100% sustainably and ethically made. This means that no harm is caused to the planet, animals or people. Our products are made from responsibly farmed and ethically harvested materials. The cashmere yarn we use hails from small farms and skilled de-hairers and is sourced through Todd & Duncan in Scotland.
We ensure that the fibre-dyeing causes no harm to the environment and stringent chemical management is in place to ensure no land or water resources are polluted. 
High animal welfare standards must be in place from all our suppliers. We ensure living wages are paid to employees of our partners and safe working conditions provided. 
We are working towards our target of being not just carbon neutral, but carbon negative. This means offsetting our carbon footprint, and  putting systems in place to help sequester the excess carbon in the environment.
Lee Klabin is also in the process of registering to become a B-corp, ensuring sustainable and ethical standards are upheld and cannot be compromised in any aspect of its business. 
For more detailed information about the chapters in our story, visit our Provenance section, product pages, or scan the QR code on your garment’s care label. 

when should i expect MY ORDER to ARRIVE ?

Smaller production runs are designed to reduce waste. So we make most of our products available to pre-order 10-25 working days before we send them to you. This way we can better gauge the demand for each style, colour-way & size and ensure nothing is wasted in the production process or through excess stock. If you order an item already in stock, then it will be sent to you in 5-10 working days.

How do I care for my LEE KLABIN GARMENTS?

To ensure a long and beautiful life for your garment, we suggest the following.

Only clean it when necessary. Generally, hanging your garment in a well-ventilated space will refresh it without the need to do more. A gentle steam-free press can also help remove wrinkles.

Your garment's care tag will identify the ideal care guidelines for your individual piece should it require more. Ideally, we advise hand-washing and flat-drying your knits. This method has the lowest environmental impact. It is also the healthiest way to clean your garment and so preserve its beauty. 

Our items can also be dry cleaned, although this method has a greater environmental impact, due to the chemicals used in the process. It is worth checking whether your dry cleaners uses greener methods that do not use the solvent perchloroethylene or “perc”.

WHAT IS YOUR APPROACH TO animal products?

One of our founding 'non-negotiables' is: “do no harm to animals.” We don't work with any animal products such as leather, fur, traditional (non-peace) silk, or down, which generally require the killing of the animal. We use cashmere sourced directly from Todd & Duncan who work with a select few ethical farms around the world who ensure their goat herds are circulated to avoid eroding the landscape. These goats are gently de-haired by specialists who do so without harming them.

For more information, please visit our Provenance page where we expand on the story of each piece.

WHAT IS MY SIZE AND FIT?

All of our products are created according to established industry standards for fit and sizing. We’ve created a sizing chart to match LEE KLABIN's range to your usual size, which is viewable on our Made to fit page. If you have any specific fit or sizing questions, please contact us at hello@Leeklabin.com We pride ourselves on having a wide range of sizes available and are working on extending it further. 

WHAT ARE THE PAYMENT OPTIONS ?

We accept Visa, MasterCard and American Express credit and debit cards. We have also teamed-up with Klarna to allow our customers to more easily invest in quality sustainable garments through split-payment options. To do so, just select the Klarna option at checkout. Payment is debited from your account at point of purchase. We also accept ApplePay and PayPal. All transactions are processed using Shopify Payments, a secure online payment gateway that encrypts your card details in a secure host environment.

CAN I CHANGE OR CANCEL MY Order ?

If you want to change or cancel your order, please contact us at hello@Leeklabin.com. If your order has not been despatched, we will do our best to accommodate your request. International orders are eligible for return at the expense of the sender. Please email us at hello@Leeklabin.com for instructions on how to return.

how can i return an item ?

Place the item(s) you wish to return into the original packaging and re-seal it.
Attach the pre-paid UPS shipping label that came in your package to the exterior of the package and either schedule a UPS pick up or drop off at your nearest UPS depot.

WHEN WILL I RECEIVE MY REFUND ?

Once your return has reached us your refund will be initiated. Please allow 10-14 business days for your refund to be processed by the bank or credit card company.

ARE THERE duties & taxes TO PAY ON an international shipment?

There may well be duties and taxes set by the customs authorities of the destination country. These are not included in your invoice. You are responsible to pay the duties and taxes assessed on your shipment. 

Will I be refunded duties for an international shipment ?

No. Duties are settled between the individual and the relevant country's authorities.

DO YOU SHIP INTERNATIONALLY ?

We ship across the United Kingdom and to most International destinations. We are unable to ship to either a P.O. Box or military addresses. Additionally, we do not ship to freight forwarder addresses. Please email hello@Leeklabin.com if you have any questions regarding our international shipping options.

How DO YOU SHIP & WHAT IS THE cost?

We offer a flat-rate shipping price in the United Kingdom via Royal Mail Special Delivery. For International deliveries we use UPS and rates are calculated depending on the country. You will be notified of the shipping costs at checkout.

CAN I RETURN AN ORDER THAT WAS A GIFT ?

We are happy to provide a store credit, eligible for one year, if gifts are returned to us within 30 days.  Items must be unused, unwashed, and with all Lee Klabin tags still attached.

What steps have you taken to minimiSe excess packaging and offer sustainable packaging?

We have reduced our standard packaging to the minimum required to keep your items safe during shipping . We use responsibly sourced and recycled paper in our packaging. We also ensure that for each box used to deliver our garments, a tree gets planted. This helps us to reach our carbon negative goal sooner. We don't use any synthetics in our clothes so the same applies for our packaging. That's why our garment bags are custom-made using GOTS-certified organic cotton and FairTrade standards.

I lost the pre-paid return slip in my shipment. how can I get a new one?

Not a problem at all! Please email us at hello@Leeklabin.com and we will email you a new label.

DOES LEE KLABIN OFFer ANY SPECIAL PROMOTIONS OR SALES ?

We don’t typically offer special promotions as our model of selling directly to customers allows us to provide our products at the best possible price year-round.

WHAT ELSE DOES LEE KLABIN DO TO HELP FIGHT FOR POSITIVE CHANGE? 

We know that systemic change comes from legislation, regulation and customer choices. These need to provide incentives for individuals, companies, and governments to adjust their behaviour en masse. Individual choices have a very important role to play in getting there. The Call to Action portion of the site (which is launching soon) provides a platform for you to raise your voice and communicate with the various organisations that are fighting for these changes to happen faster. These range from key initiatives that we believe are critical to climate change, environmental, social justice, and animal rights issues.  We would love to hear from you at hello@Leeklabin.com so we can ensure your voice is heard in the fight to improve our industry, society and planet.

STILL HAVE QUESTIONS ?

If you don’t see your question above, please send us an email at hello@LeeKlabin.com and we will be happy to answer them for you.

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